Track

Track

Order tracking and management for industrial products delivery, globally. Customers big and small see real time updates for their deliveries enabiling them to better manage their on-site repsonsibilities.

Product launched in 2018 in the US, Mexico, and Columbia with plans to roll out in the UK, Germany, and Israel next.

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Getting started

Leading up to a user centered workshop I went to Mexico to meet stakeholders and visit construction sites to observe current state operations.

Design iteration and evolution

Through design reviews with users and stakeholders we quickly iterated and gathered feedback to achieve a product that balanced showing as much contextually relavant data with working environments with low connectivity and a need for low touch interaction.

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Primary screens

Two roles drove functional priorities as the design evolved. Jobsite forman used order cards to easily see updates and have quick access to the map view. Company supervisors have an easy way to see an aggregate view of progress accross jobsites along with an easy way to get to reporting functions.

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Enhancements & refinements

Initial scope focussed on ready mix deliveries for large orders. As I started to look at how to accomodated additonal business lines along with trying to make some of the deeper functions more readily accessible I took inventory of the current state and mapped possible next steps.

Card flip

We considered ways to flatten out the navigation by adding context menus to order cards.

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Nav buttons

Building on the card flip approach, we settled on a more static approach that balaced performace while still focussing on clarity.

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Extend to support additiontal business lines

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Ready mix (large)

Ready mix (Small)

Bagged cement

Multi-product

Pick up

Not started

Canceled

Complete

iOS best practives as a foundation for growth

Since we approached the design with the intention of leveraging standard iOS components and best practives; bringing the app to additional devices was realtively simple. The phone first approach served as a good foundation to expore device specific customizations in the future.

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